Yes, Jane, I have seen this. I keep my eye on Bills “Dialysis from the Sharp End of the Needle” website and had I had read David Rosenbloom's post there. I felt a great deal of sympathy for the “non-compliant” patient as I read his post, as it mirrored my own thoughts and views exactly. I feel that sympathy not only for the complexity of the medication 'we' expect patients to handle and 'be compliant' with and the 'abandon' with which we order additional medications for our patients but especially for the 'learned helplessness' so many of 'us' expect from our dialysis patients ... though I might describe this slightly differently as an 'encouraged' or 'required' helplessness ... and the inevitable blame and shame game that is unthinkingly and often unwittingly played out by so many dialysis professionals.
I think you may have already have read some of my views and threads on the inequalities of the concept we have dubbed 'non-compliance'. In one of these threads, I have focused on the tendency for some dialysis health professionals to always
blame the patient ... yet never blame themselves or the treatment they administer. It is much easier to blame the patient for non-compliance than to grapple with the concept that the treatment that is being delivered may be inadequate, too short, too 'bazooka', too blunderbuss, too brutal ... or just wrong.
I have said here many times, at this Q&A site and elsewhere ... and I know some or many colleague dialysis professionals may bristle at this but I don't resile from my views - that non-compliance is far more commonly the result of process inadequacy than of patient bloody-mindedness. Yet how often it is that we reverse the blame game (a 'blame which might more correctly be aimed at 'us' and not 'them') -- accusing a patient, who has little or no comeback ... labelling them, unfairly, non-compliant. Those that do 'resist', argue or put up a fight are then often sent for psychiatric or counselling care or required to sign 'codes of behaviour' when, in truth, it is 'we' who are as much or more at fault.
I have used this example several times before ... but here I go again ... as I think it illustrates what I mean by 'bad process' and not 'bad patient':
… a patient comes in with an excess weight gain
... after accusations of non-compliance and a hefty bit of staff vs patient beration (is that a word?), yet another short treatment with an impossibly high UFR is prescribed in a vain attempt, in a far too short dialysis time, to remove the excess fluid that has caused the excess weight gain.
... as a result of the high UFR, there is a rapid contraction of the intra-vascular volume.
... two things then happen:
(1) the patients' BP falls, the eyes roll back in a 'flat' and saline is given to 'revive' - giving fluid when the entire 'oomph' of the far-too-short session has been aimed at removing it!
(2) the high UFR exceeds the ability of the extravascular space to replenish the rapidly falling intravascular volume and, even if a 'flat' is avoided, the contracted intravascular volume is the 'switch' for thirst (Basic Physiology: Part 1)
... thirst is a primal, irresistible primitive survival mechanism for all living organisms - in animals (and that includes us) we call it thirst ... but in any living creature, we might use (sometimes incorrectly - though that's another story) the word 'dehydration'.
… the acute volume contraction of 'bazooka dialysis' (fast, hard, unsympathetic, short-hour, low frequency dialysis) results in a raging thirst.
… again - remember - thirst is a primal, irresistible, basic instinct. None of us can resist it ... when activated, it is all-consuming!
… and so, at the end of the all-too-short dialysis, the intravascular volume having been tightly contracted, the patient is discharged home (usually with a parting admonition at the door) with a raging thirst and their primal, irresistible survival mechanism fully switched on.
… surprise, surprise ... the patient drinks excessive fluid! Who wouldn't? I would! You would! Thirst is a mechanism that preserves the organism. Few (if any) can resist it!
… and, fearful and guarded now of the next 'berating', the patient fronts up for the next dialysis - too heavy, too much fluid on-board, too much weight gain - but, never having stood a chance!
… at the door, to greet, an angry yet poorly understanding dialysis professional
... another berating, another session of angst, anger, resentment, distrust.
… and ... what happens? Another short dialysis with an even higher UFR
... and yet another irresistible thirst cycle is switched on.
Is this the patient's fault? I don't think so! Is this the processes fault? In my view, yes!
So … why raise and discuss this here?
I use it as an example of the importance of education ... and sadly, not JUST of the patient, but of the dialysis professional. I fear (and I wish I didnt have to say this but I do) that staff education is as sorely needed as is patient education!
It all comes back to education. As David Rosenbloom correctly notes, fear (or more correctly fright), misunderstanding, poor education, lack of preparation and poor process - all these and more underpin most of the compliance issues that seem to bedevil some dialysis systems.
I know I keep harping on this - and I'm conscious that I do it but I cannot help myself - but we do not really see compliance problems here in Australia. It seems to be very much a US phenomenon. I'm not trying to be mean, I'm not trying to be judgemental or anti-US or 'anti' its dialysis systems but, it simply seems to be a fact. You (in the US) do seem to have compliance problems, while most of ‘the rest of us’ out here in the non-US world don't. I think this observation applies across-the-board to Europe and Japan as well as Australia and New Zealand - just to single out a few.
This brings me back to the purpose of this post … what is good dialysis education? Do you do it? Do we do it? In truth, probably none of us do it … at least, very well.
However, I intend to answer in more depth regarding dialysis education as, I suspect you already have picked up, I believe in it. Strongly! And, I hope we do it ... or at least we try to.
I want to describe to you what we do here - and then you can describe how you educate there in the US.
Sinead (I hope she reads this) could also feed in what happens in Ireland.
Others who read this may want to put their two cents-worth too. Then, perhaps we can build a model for dialysis education that might be usable, drawing on ideas and practices that work.
My reason to discuss and respond to your post from Rosenbloom regarding compliance has been to reintroduce the topic of education and how best it might be furthered.
Okay … this has been a little turgid, but I hope you get my drift.
John Agar
http://www.nocturnaldialysis.org